Privacy & Data Protection
We are committed to preserving your privacy. This privacy policy explains why we obtain, store and process data that can identify you.
Why we collect your information
When you visit our website we collect standard internet log information that helps us to analyse details, such as number of visitors to the site and patterns in visitor behaviour, which enable us to improve the user experience. We collect this information in a way that does not identify anyone.
If you visit certain areas of this site you may be asked to provide us with personal data, such as names, addresses, telephone and fax numbers and/or email addresses. We will make it clear when we collect personal information and will explain what we intend to do with it.
How we use your information
We may use your information to contact you from time to time to ask for your views on our services and/or to notify you of changes or developments to our site or our services. We may also use your data for the purpose of providing you with, and informing you of, services that may interest you if you have agreed that we may do so. If you would prefer us not to do this please contact us and we will comply with your request and, if you so wish, your details will be removed from our databases.
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help we identify and track visitors, their usage of our website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of our website may not function properly without the aid of cookies.
Google __utma, __utmb, __utmc, __utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Contained within our website is tracking code provided by Lead Forensics. This code enables Lead Forensics to track activity on the website and provide us with information on the IP address of the requesting computer (this data is not anonymised), the date and duration of the user’s visit, and the web pages which the user visits.
The Lead Forensics tool uses IP tracking for identifying businesses and is not the same as cookies. The Lead Forensics tracking code only provides information that is readily available in the public domain. It does not, and cannot, provide individual, personal or sensitive data regarding who has visited our website. It provides information on what companies have visited our website by identifying them from their IP address. This data may be used by us to contact the business about their experience or for marketing purposes. We will not pass this data to third parties for any reason.
Retention of Data
All data that we retain is protected in accordance with best industry practice, including password protection, data encryption and firewalls. None of the data we collect is released to any unrelated third party. All data is processed in house by our own staff.
We retain data for as long as we need it or until you request that the data is destroyed or erased.
Data Protection
You have various entitlements under the Data Protection Act 1998 and the way in which we comply with these is set out below.
If there are any changes in the information you have given to us, please inform us of these changes using the email address at the end of this privacy policy. If you feel that any of the information we hold about you is inaccurate or if you wish to withdraw your consent to us dealing with your data in any way please let us know using the same email address.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address at the bottom of this privacy policy. We may make a small charge for this service.
If you feel that the way we are handling or using your data is causing you damage or distress or if you have any other complaints please contact our managing director using the same postal address and we will endeavour to rectify the situation.
Security
Keeping information about you secure is very important to us. However, no data transmission over the internet can guarantee to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.
